REFUND POLICY

1. 7-Day Free Trial

All new Pro monthly subscriptions include a 7-day free trial. During the trial period, you have full access to all Pro features. You will not be charged until the trial period ends. You may cancel at any time during the trial and you will not be billed.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all Pro plans — both monthly subscriptions and lifetime purchases. If you are not satisfied with Pro for any reason within the first 30 days of your paid purchase (after the trial period ends for monthly plans), you may request a full refund.

3. How to Request a Refund

To request a refund, email us at zoomrassistance@zohomail.eu with your account email address and the reason for your refund request. We aim to process all refund requests within 5 business days.

4. Refund Eligibility

You are eligible for a refund if:

• Your refund request is made within 30 days of your first paid charge
• You have not previously received a refund for the same subscription

Refunds after the 30-day window are considered on a case-by-case basis at our discretion. We are committed to being fair and reasonable.

5. Subscription Cancellation

You can cancel your Pro subscription at any time. When you cancel:

• You retain access to Pro features until the end of your current billing period
• Your account automatically reverts to the Free tier when the billing period ends
• No further charges will be made to your payment method
• There are no cancellation fees

6. Refund Method

Refunds are processed to the original payment method used for the purchase. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account after we process it.

7. Disputes

If you have a billing dispute or believe you were charged in error, please contact us at zoomrassistance@zohomail.eu before initiating a chargeback with your bank. We are always happy to work with you to resolve any billing issues quickly and fairly.

8. Contact

For refund requests or billing questions, contact us at zoomrassistance@zohomail.eu. We typically respond within 24 hours.