Before you record
- Blur customer details with Alt+click; emails are blurred automatically.
Record your Intercom walkthrough
- Record the fix
in your product.
- Smart Edit
, then export the MP4.
- Reply in Intercom
with the video, and add the guide to your Articles.
Turn it into a written Intercom guide
Export HTML from the Guide tab for Intercom Articles.
Tips for Intercom recordings
- Short is better: one question, one video.