The 60-second support video
- Open the screen
the customer is stuck on (in a demo account).
- Record
say their name, show the fix, repeat the key click with a zoom.
- Smart Edit
→ Export → paste into the ticket.
Turn answers into help articles
Every support video is also a written guide: open the Guide tab, export Markdown or HTML, and add it to your knowledge base. Next time, send the link instead of recording again.
Protect customer data
Privacy blur hides emails, card numbers and payment forms on screen. For names and addresses, Alt+click them while recording or add a blur area afterwards.
Measure the impact
Track replies per ticket before and after. Video answers usually reduce back-and-forth on "where do I click" questions.