How to record Zendesk tutorials and demos

Before you record

• Customer emails in tickets are blurred automatically. Alt+click names and order numbers.

Record your Zendesk walkthrough

1. Record the solution

   in your product.

2. Guide tab → HTML

   export.

3. Create a Help Center article

   and paste the HTML.

4. Reply to the ticket

   with the video and the article link.

Turn it into a written Zendesk guide

Generated steps and highlighted screenshots make articles consistent across your team.

Tips for Zendesk recordings

• Keep a "video replies" macro with a placeholder for the link.
• Update articles by re-recording and pressing Rebuild.